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Posted : Thursday, August 08, 2024 09:36 PM
More than 50 years ago, Western Heating & Air Conditioning started as a small family-owned business with some big goals.
Our vision back in 1967 was to offer the best service possible at competitive prices to residential and commercial clients in Boise, Meridian, Eagle, and the Treasure Valley.
Today, we are a third-generation company with nearly 100 employees that still offers the same personalized, friendly, and reliable service.
Trust, integrity, and sincerity are the core values we care about most when we service your HVAC equipment.
A quality HVAC company needs to provide you with reliable service when you need it most—Western Heating & Air Conditioning is that kind of company.
Whether it’s helping out our local Boys & Girls Club or volunteering for a neighborhood project with the Boise Chamber of Commerce or the Garden City Chamber of Commerce, our company believes in giving back.
It gives us great satisfaction knowing how many people we employ in our communities—we’re helping to raise a new generation of HVAC contractors! We invest in recycling programs so that we can be good stewards of the environment, and are always looking for ways to improve your indoor air quality and overall comfort.
Everyone deserves a breath of fresh air.
If you are a member of Western’s Preferred Service Family, you are eligible for special service discounts, senior citizen discounts, and more.
We very much appreciate all the support we’ve received over the years from our clients, and are always eager to help out in return.
*Summary of Primary Job Functions * Develop our new Client Resource Center into a hub for all communications by incorporating existing methodologies with new tools and procedures.
Measure various relevant performance metrics for use in coaching to develop the team and improve our operations.
Collaborate with marketing and all other departments to keep work schedules full and maximize opportunities.
*Essential Functions and Responsibilities* * · Supervise all Client Resource Center operations and personnel * · Refine existing customer experience processes * · Develop new methods to better serve our clients and departments * · Collaborate with marketing to develop and execute strategies for keeping the schedule full * · Maintain a fun and positive work environment * · Measure performance of individual team members and the Client Resource Center as a whole * · Coach our Client Resource Center team * · Handle client escalation * · Develop and maintain training programs for Client Resource Center team * · Develop and maintain incentive programs for Client Resource Center team * · Provide quality assurance on calls in real-time and through call review *Other duties* This list is not intended to be an all-inclusive list.
Other duties may apply and duties may change without any formal or written notice.
*Attributes* · Maintains an enthusiastic and positive attitude · Enjoys setting and meeting new goals · Can communicate effectively at multiple employee levels · Creative problem-solving skills · Outstanding leadership skills · Proficient with office software and technology · Strong ability to multi-task · Adapts well to change *Work Environment* The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Accommodations may be made for individuals with disabilities.
*Physical Demands* This job requires the ability to sit, type, and look at a computer for long periods of time.
*Required Qualifications * • High School Diploma or equivalent • 5-year experience as a customer service representative • Office Software experience • 1 year experience with customer databases • 1-year supervisory experience *Desired Experience* • Associate or bachelor's Degree • 2+ years’ experience in HVAC industry *Additional Information* Western Heating and Air Conditioning is an Equal Opportunity Employer.
We do not discriminate against any employee or applicant for employment because of race, age, sex, creed, ancestry, disability, sexual or affectional orientation, marital, or veteran status, color, religion, national origin, status with regard to public assistance or any characteristic protected under federal, state or local law.
Job Type: Full-time Pay: $40,000.
00 - $80,000.
00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible spending account * Health insurance * Life insurance * Paid time off * Referral program * Retirement plan * Vision insurance Schedule: * 8 hour shift * Monday to Friday * Weekends as needed Work Location: In person
Our vision back in 1967 was to offer the best service possible at competitive prices to residential and commercial clients in Boise, Meridian, Eagle, and the Treasure Valley.
Today, we are a third-generation company with nearly 100 employees that still offers the same personalized, friendly, and reliable service.
Trust, integrity, and sincerity are the core values we care about most when we service your HVAC equipment.
A quality HVAC company needs to provide you with reliable service when you need it most—Western Heating & Air Conditioning is that kind of company.
Whether it’s helping out our local Boys & Girls Club or volunteering for a neighborhood project with the Boise Chamber of Commerce or the Garden City Chamber of Commerce, our company believes in giving back.
It gives us great satisfaction knowing how many people we employ in our communities—we’re helping to raise a new generation of HVAC contractors! We invest in recycling programs so that we can be good stewards of the environment, and are always looking for ways to improve your indoor air quality and overall comfort.
Everyone deserves a breath of fresh air.
If you are a member of Western’s Preferred Service Family, you are eligible for special service discounts, senior citizen discounts, and more.
We very much appreciate all the support we’ve received over the years from our clients, and are always eager to help out in return.
*Summary of Primary Job Functions * Develop our new Client Resource Center into a hub for all communications by incorporating existing methodologies with new tools and procedures.
Measure various relevant performance metrics for use in coaching to develop the team and improve our operations.
Collaborate with marketing and all other departments to keep work schedules full and maximize opportunities.
*Essential Functions and Responsibilities* * · Supervise all Client Resource Center operations and personnel * · Refine existing customer experience processes * · Develop new methods to better serve our clients and departments * · Collaborate with marketing to develop and execute strategies for keeping the schedule full * · Maintain a fun and positive work environment * · Measure performance of individual team members and the Client Resource Center as a whole * · Coach our Client Resource Center team * · Handle client escalation * · Develop and maintain training programs for Client Resource Center team * · Develop and maintain incentive programs for Client Resource Center team * · Provide quality assurance on calls in real-time and through call review *Other duties* This list is not intended to be an all-inclusive list.
Other duties may apply and duties may change without any formal or written notice.
*Attributes* · Maintains an enthusiastic and positive attitude · Enjoys setting and meeting new goals · Can communicate effectively at multiple employee levels · Creative problem-solving skills · Outstanding leadership skills · Proficient with office software and technology · Strong ability to multi-task · Adapts well to change *Work Environment* The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Accommodations may be made for individuals with disabilities.
*Physical Demands* This job requires the ability to sit, type, and look at a computer for long periods of time.
*Required Qualifications * • High School Diploma or equivalent • 5-year experience as a customer service representative • Office Software experience • 1 year experience with customer databases • 1-year supervisory experience *Desired Experience* • Associate or bachelor's Degree • 2+ years’ experience in HVAC industry *Additional Information* Western Heating and Air Conditioning is an Equal Opportunity Employer.
We do not discriminate against any employee or applicant for employment because of race, age, sex, creed, ancestry, disability, sexual or affectional orientation, marital, or veteran status, color, religion, national origin, status with regard to public assistance or any characteristic protected under federal, state or local law.
Job Type: Full-time Pay: $40,000.
00 - $80,000.
00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible spending account * Health insurance * Life insurance * Paid time off * Referral program * Retirement plan * Vision insurance Schedule: * 8 hour shift * Monday to Friday * Weekends as needed Work Location: In person
• Phone : NA
• Location : 4980 North Bradley Street, Garden City, ID
• Post ID: 9076897826
