LendNation is currently seeking an energetic, positive, customer service driven individual to join our team as a Branch Manager.
If you have management experience and collections experience in customer service, banking, collections or retail industries - we want to talk to you!
This position will be responsible for:
Conducting customer transactions while ensuring exceptional customer service is provided at all times
Supervising, coaching and training branch employees
Managing and controlling cash flow, auditing, balancing, and banking efforts
Maintaining branch safety and security standards
Document, resolve, or refer customer and associate comments and complaints to obtain proper resolution
Monitoring and report branch financial performance and meet all branches’ operating, profitability goals and objectives
Lead collection efforts on past due loans
Ensuring loans are in compliance with company and federal, state, and local laws.
The ideal candidate will have:
Excellent customer service and time management skills
Excellent written and verbal communication skills
A minimum of 2 years of experience in a management role
Ability to train, coach, and develop employees
Experience in customer service/banking/cash handling/collections preferred
Excellent time management skills
Safe, secure, reliable transportation and have a valid Driver License
Predictable and reliable attendance is an essential requirement of the position
Ability to work with minimal supervision
Must be at least 18 years of age
Must have proof of eligibility to legally work in the United States
Bilingual is a plus!
BENEFITS:
401(k)
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance
ABOUT THE COMPANY
QCHI (LendNation) is a leading customer-focused provider of convenient financial solutions that meet the immediate needs of mainstream consumers.
With more than 30-years of experience, QCHI has grown to become a trusted leader in the Alternative Financial Services marketplace, primarily providing credit options for consumers under-served by traditional banking institutions.
Additionally, they have expanded services to include small businesses.
Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.
S.
under the brands LendNation, Title Cash and 310-Loan in Canada.
QCHI provides consumers easy and hassle-free access to a variety of short-term loans as well as additional services such as check cashing and bill pay.
Knowing that today's customer seeks convenient options and speed, QCH’s products and services are focused on providing the financial solutions customers need and appreciate.
The specialty finance consumer loan industry is rapidly evolving as customers search for greater convenience through online transaction capabilities and a broader spectrum of loan products.
To meet these customer needs, improvements in technology, product/process development and innovation are critical to gaining market share and competitive scale.
Geographically, QCHI’s headquarters is based in Lenexa, Kansas (a suburb of Kansas City).
QCHI has approximately 700 employees across the United States.
Learn more about QCHI (aka QC Holdings, Title Cash and LendNation) at our website www.
qchi.
com/company.
QCHI / LendNation / Title Cash is an Equal Opportunity Employer
Manager, Branch Manager
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