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Posted : Thursday, May 30, 2024 05:58 AM
REPUBLIC STORAGE OF IDAHO
_*JOB DESCRIPTION*_
*Job Title:* Relief Manager *Reports To:* Operations Manager
*Updated:* 3/7/2024 *FLSA Status:* Non-exempt
*SUMMARY:*
Under general supervision, Relief Managers are responsible for overseeing all office aspects of the day-to-day operations of our self-storage facilities.
Relief Managers are not assigned to a specific property and may be required to travel to different locations during the course of the normal work week.
They are expected to demonstrate a sense of “pride-of-ownership” as if they owned the facilities themselves.
*ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:* The marginal functions of this position have not been included.
This job description in no way implies that these are the only duties to be performed.
An employee will be required to follow any other job-related instructions and to perform other job-related duties requested by the supervisor and/or manager.
* Customer Service including phone sales * General office and clerical skills including computer bookkeeping, rentals, vacates, transfers and other customer service needs.
* Collection of money from customers and daily bank deposits.
* General maintenance and upkeep of the physical appearance of the property including sweeping, cleaning, trash removal.
* Cleaning and general upkeep of the property office and restrooms.
* Understanding and compliance with all operational policies and procedures * Merchandise sales, inventory and supply requisitions.
* Reporting to the Home Office whenever required.
Other responsibilities may include: * Assistance with the delinquent tenant process including certified mailings, inventories and sales.
* Conducting business before or after established hours in order to accommodate unique customer needs.
*QUALIFICATION REQUIREMENTS:* To perform this job successfully, the Relief Manager must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the specific knowledge, skills, and/or abilities required.
*EDUCATON and EXPERIENCE:* * High school diploma or general education degree (GED).
* Previous experience in a customer service-related industry.
* Sitelink experience preferred but not required * Basic office experience *CERTIFICATES/LICENSES/REGISTRATIONS:* * Must possess a valid standard driver’s license, currently registered motor vehicle in reliable working order and insurance.
*SKILLS:* * Excellent customer service skills.
* Strong interpersonal and communication skills – both written and verbal.
* Proficiency with Windows based personal computer applications.
* Ability to read and interpret instructions, documents such as rental agreements, safety rules, operating and maintenance instructions and policy manuals.
* Basic mathematical skills including the ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
* Ability to apply common sense, good judgment and offer solutions in dealing with problems.
* Must be organized, efficient and professional at all times.
* Must be reliable, honest and trustworthy.
*PHYSICAL DEMANDS and WORK ENVIRONMENT:* The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
* Duties are performed in an inside environment where employees are regularly required to stand, walk, sit, bend, reach, stoop and climb steps.
* Employees are regularly required to perform physical activities such as sweeping and occasional lifting or moving boxes, office equipment or furniture up to 50 lbs.
* Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
* Employees regularly work in inside and may occasionally be exposed to dust or airborne particles.
* The noise level in with work environment is usually moderate.
Job Types: Full-time, Part-time Pay: From $17.
00 per hour Expected hours: 30 – 40 per week Benefits: * Dental insurance * Health insurance Experience level: * 1 year * 2 years * Under 1 year Shift: * 10 hour shift Weekly day range: * Monday to Friday * Weekends as needed Work Location: In person
Relief Managers are not assigned to a specific property and may be required to travel to different locations during the course of the normal work week.
They are expected to demonstrate a sense of “pride-of-ownership” as if they owned the facilities themselves.
*ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:* The marginal functions of this position have not been included.
This job description in no way implies that these are the only duties to be performed.
An employee will be required to follow any other job-related instructions and to perform other job-related duties requested by the supervisor and/or manager.
* Customer Service including phone sales * General office and clerical skills including computer bookkeeping, rentals, vacates, transfers and other customer service needs.
* Collection of money from customers and daily bank deposits.
* General maintenance and upkeep of the physical appearance of the property including sweeping, cleaning, trash removal.
* Cleaning and general upkeep of the property office and restrooms.
* Understanding and compliance with all operational policies and procedures * Merchandise sales, inventory and supply requisitions.
* Reporting to the Home Office whenever required.
Other responsibilities may include: * Assistance with the delinquent tenant process including certified mailings, inventories and sales.
* Conducting business before or after established hours in order to accommodate unique customer needs.
*QUALIFICATION REQUIREMENTS:* To perform this job successfully, the Relief Manager must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the specific knowledge, skills, and/or abilities required.
*EDUCATON and EXPERIENCE:* * High school diploma or general education degree (GED).
* Previous experience in a customer service-related industry.
* Sitelink experience preferred but not required * Basic office experience *CERTIFICATES/LICENSES/REGISTRATIONS:* * Must possess a valid standard driver’s license, currently registered motor vehicle in reliable working order and insurance.
*SKILLS:* * Excellent customer service skills.
* Strong interpersonal and communication skills – both written and verbal.
* Proficiency with Windows based personal computer applications.
* Ability to read and interpret instructions, documents such as rental agreements, safety rules, operating and maintenance instructions and policy manuals.
* Basic mathematical skills including the ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
* Ability to apply common sense, good judgment and offer solutions in dealing with problems.
* Must be organized, efficient and professional at all times.
* Must be reliable, honest and trustworthy.
*PHYSICAL DEMANDS and WORK ENVIRONMENT:* The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
* Duties are performed in an inside environment where employees are regularly required to stand, walk, sit, bend, reach, stoop and climb steps.
* Employees are regularly required to perform physical activities such as sweeping and occasional lifting or moving boxes, office equipment or furniture up to 50 lbs.
* Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
* Employees regularly work in inside and may occasionally be exposed to dust or airborne particles.
* The noise level in with work environment is usually moderate.
Job Types: Full-time, Part-time Pay: From $17.
00 per hour Expected hours: 30 – 40 per week Benefits: * Dental insurance * Health insurance Experience level: * 1 year * 2 years * Under 1 year Shift: * 10 hour shift Weekly day range: * Monday to Friday * Weekends as needed Work Location: In person
• Phone : NA
• Location : Boise, ID
• Post ID: 9122441323
